SAP CRM Instructor-led Training
Free server access, Class recordings, Certification guidance, Job & Interview assistance, Course Completion Certificate
Uplatz
Summary
- Uplatz Certificate of Completion - Free
- Tutor is available to students
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Overview
Uplatz offers comprehensive training on SAP CRM module. This is instructor-led online course.
The SAP CRM application is an integrated Customer Relationship Management (CRM) software developed by SAP SE that targets business software requirements of midsize and large organizations in all industries and sectors.
What Will Students Learn?
• The terms and benefits of CRM on a company’s bottom line
• Analyze the different components of a CRM plan
• Develop a checklist for readiness and success in CRM
• Describe how CRM creates value for organizations and customers
• Consider developmental roles that have the greatest impact on CRM
Resources
- Course Syllabus - SAP CRM - download
Description
SAP CRM Course Curriculum
Solution Overview (Introduction)
- Overview of SAP ERP and SAP CRM
- Introduction to SAP CRM
- Overview of CRM 2007 Architecture
- Channel of CRM
- CRM Application
- Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
- Architecture of WEB UI
- UI Concept & UI Component Concept
- Navigation Bar & Business Roles
- UI Configuration
- Personalization
- Additional Features in Web UI
Base Customization/Master Data
• CRM Business Partner (BP)
- Creation of BP on Category
- Basic setting on Field grouping & No ranges
- BP Relationships
- BP Roles
- Mapping BP Classification & Account Group from R3 CRM
• Organizational Management
- Fundamentals of SAP CRM Org Structure
- Organizational Data determination
- Mapping Org Model & Enterprise Structure from R3 CRM
• Territory Management
- Hierarchy Levels, Hierarchy ID
- Assign employee to Hierarchy
• Product Master
- CRM Product Types
- Creation of Hierarchies & Categories
- Creation of Attributes & Set Types
- Mapping Product Master & Material Master from R3 CRM
• Transaction Processing
- Transaction Processing for Enquiry, Quotation & Order
- Customization of Transaction Types
- Assignment of Item Category Determination
- Mapping Transaction Types & Sales doc Processing from R3 CRM
• Activity Management
- Business Activity / Task
- Activity Monitor
• Partner Processing
- Partner determination Procedure
• Action Profile
• Pricing Fundamental (SAP CRM)
- Configuration setting for Pricing Procedure
- Pricing fundamentals (ECC 6.0)
- Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
- CRM Billing Fundamental (ECC 6.0)
CRM Sales
- Introduction to Sales architecture
- The Sales cycle Process flow
- Opportunity Management
- Process flow of Quotation and Order Management
- Configuration of Quotation and Order Management
- Special Functions in Quotation and Order Management
- Product determination/Material determination
- Product Listing/Exclusion
- Free goods pricing Procedure
- Copying Controls
- Contract Management
- Credit Management {integration with FSCM}
- Business Transactions processing for order types
- Mapping Sales Transaction between SAP ERP and SAP CRM
CRM MARKETING
- Overview on SAP CRM Sales
- Marketing planning & Campaign management
- Marketing Calendar
- Marketing Analytics
- Segmentation of business partners
- Segment builder tool
- Personalized mail forms
- External list management
- Product Proposal
- Lead Management
CRM SERVICES
- Overview of CRM Service
- Installed Base Management and Individual Objects
- Service Agreements and Service Contracts
- Service Plans
- Service Order Management
- Product Service Letters
- Complaints and Returns Management
- Warranty Claim Services
- Inhouse repair Management
- Case Management
- Couponing
- Mapping Transaction from R3 CRM
CRM MIDDLEWARE
- CRM Middleware Overview
- Concepts of Middleware
- Administration Console
- Adapter Objects
- Initial Load, Delta Load
- BDocs and types of BDocs
- BDoc Modeler
- Data exchange between R/3 backend
- Monitoring and Error handling
WORKSHOP (Project Orientation Training)
- Overview of Solution Manager
- ASAP Methodology
- Project Orientation – Business Blue Print
- Functional Specification
- End user Manual
- Resume Preparation
- Overview on ABAP Concepts
- Business Cases
Who is this course for?
- SAP CRM Consultants
- SAP CRM End Users
- SAP CRM Functional Leads
- Customer Relationship Managers
- Customer Experience Managers
- Marketing & Sales Professionals
- CRM Analysts
- Individuals aspiring to make a career in SAP
- Individuals aspiring for a career in CRM, Marketing, Sales
- Project Leads and Project Managers
- Digital Marketing Executives
- Beginners and newbies
- Business Analysts/Consultants
Requirements
Passion and determination to achieve your goals!
Career path
- SAP CRM Consultant
- CRM Manager
- SAP CRM Functional Lead
- SAP SD Business Analyst
- SAP C/4HANA Consultant
- SAP P2P Super User
- SAP C4C Consultant
- Project Manager
- Relationship Manager
- Business Consultant
- Digital Marketing Executive
- Product Marketing Manager
- SAP SD Consultant
- Sales Professional
- Lead Generator
- Email Marketer
Questions and answers
Is this course self-paced or only at 3 hour weekly intervals? Also when does the next class begin? Thanks
Answer:This is instructor-led online training course with live sessions with the instructor. The next class starts on 20th June. Team Uplatz
This was helpful.Hi, I would like to do the course in January, if poss, but I wouldn’t be back to start until the 18th Jan
Answer:No worries, Kirsty. Just let us know once you are ready. Team Uplatz
This was helpful.Hi, I was unable to attend the Oct course. Is there one starting next year, although I do have a holiday booked and I am not back until 13th Jan 20
Answer:Hi Kirsty Please let us know a tentative date when you want to start and we can suggest the closest batch starting during that time. We have new batches every month for this course so definitely can set you up for the one that suits you best. Team Uplatz
This was helpful.
Certificates
Uplatz Certificate of Completion
Digital certificate - Included
Course Completion Certificate by Uplatz
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
